Glocal Design

Glocal Design and its affiliates (collectively, “Glocal Design”, “we”, “our” or “us”) operate in the business of interior architecture, design strategy, spatial planning, project execution, and related services, as further described in our Terms and Conditions (“Terms”).

This Privacy Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you choose to share with us when you:

• Visit our website,
• Submit an enquiry or request a consultation,
• Engage us for design or execution services,
• Collaborate with us as a consultant, contractor, vendor, or professional partner, or
• Otherwise, interact with us in connection with our services (collectively, the “Services”).

At Glocal Design, confidentiality, discretion, and structured governance are integral to how we operate. We are committed to protecting your personal data and handling it responsibly and transparently.

By accessing our website or engaging our Services, you confirm that you have read and agreed to be bound by this Policy and consent to the processing activities described herein.

1. BACKGROUND AND KEY INFORMATION

(a) About Us

The Services are made available to you by Glocal Design.

If you have any questions about this Policy, how we process your personal data, or wish to raise a concern, you may contact us at:

Email: info@glocaldesign.in

(b) How this Policy Applies

This Policy applies to:

• Individuals who access or use our website,
• Prospective and existing clients,
• Consultants, contractors, vendors, and collaborators who engage with us in connection with our Services.

For clarity, references to “you” in this Policy include all such individuals.

By engaging with Glocal Design, you consent to the collection, storage, usage, and disclosure of your personal data in accordance with this Policy.

(c) Third-Party Links

Our website may include links to third-party websites or services. We do not control such third-party platforms and are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing your information.

 

2. PERSONAL DATA THAT WE COLLECT

We collect personal data necessary to deliver structured, end-to-end design and execution services.

(a) If You Are a Client or Prospective Client

We may collect:

Contact Data
Name, email address, phone number, correspondence address, and location details.

Identity and Profile Data
Name, professional details, photographs (if voluntarily shared), lifestyle preferences relevant to design, family composition (where voluntarily provided for project planning), and communication preferences.

Property and Project Data
Property address, type and size of property, architectural drawings, layout plans, spatial requirements, design preferences, budget parameters, room specifications, ownership details (owned/rented), and related project documentation.

Marketing and Communications Data
Enquiry details, consultation notes, feedback, survey responses, testimonials (if provided), and communication records, including email, call summaries, and meeting notes.

Technical Data
IP address, browser type, device type, operating system, access time, page views, website interaction data, cookies, and similar technologies.

Transaction Data
Details relating to payments, invoices, and transaction confirmations. Payment information is processed through authorised payment processors.

Usage Data
Information regarding how you interact with our website, enquiry forms, or digital content.

(b) If You Are a Consultant, Contractor, or Vendor

We may collect:

Contact Data
Name, email address, phone number, business address.

Professional and Identity Data
Business registration details, GST details (if applicable), tax information, bank details for payments, work experience, portfolio materials, photographs or videos of completed projects, certifications, and identification documents as required for compliance and verification.

Technical Data
IP address, device details, browser type, access logs, and communication metadata.

Marketing and Communications Data
Correspondence, proposals, contracts, surveys, feedback, and communication records.

(c) Aggregated Data

We may collect and process aggregated or anonymised data for analytics, research, and business improvement purposes. Such data does not identify you personally.

(d) If You Choose Not to Provide Data

Where certain personal data is required by law or necessary to enter into a contract, and you choose not to provide such data, we may be unable to provide certain Services or proceed with engagement.

 

3. HOW WE COLLECT PERSONAL DATA

We collect personal data through:

(a) Direct Interactions

When you:

• Submit enquiry or consultation forms
• Engage us for Services
• Communicate via email, phone, or meetings
• Provide project documentation
• Participate in surveys or feedback processes

(b) Automated Technologies

We collect Technical Data through cookies, analytics tools, server logs, and similar technologies when you visit our website.

(c) Third Parties

We may receive personal data from:

• Payment processors
• Business partners
• Professional advisors
• Publicly available sources
• Background verification agencies (where legally required)

 

4. HOW WE USE YOUR PERSONAL DATA

We use personal data only where permitted by applicable law, including where necessary to perform our Services or comply with legal obligations.

We may use your personal data to:

• Verify your identity
• Provide and execute design and project services
• Manage consultations and project workflows
• Coordinate with consultants, contractors, and vendors
• Process payments and maintain financial records
• Improve our service delivery models
• Develop new service offerings
• Maintain communication regarding your project
• Send updates, service notifications, or marketing communications (where consented)
• Protect our business and website from misuse
• Comply with legal, regulatory, and contractual obligations

We may share necessary project-related information with consultants, contractors, professional advisors, auditors, storage providers, and service partners strictly for service delivery purposes.

We may also disclose personal data where required by law or regulatory authorities.

 

5. COOKIES

We use cookies and similar technologies to enhance website performance, understand visitor behaviour, and improve user experience.

Further details may be provided in a separate Cookie Policy.

 

6. DISCLOSURE OF PERSONAL DATA

We may share personal data with:

• Internal affiliates
• Trusted consultants, contractors, and vendors
• Payment processors
• Analytics service providers
• Legal and financial advisors
• Regulatory authorities (where required by law)

All third parties are required to maintain appropriate security and confidentiality standards.

 

7. ACCESS AND CORRECTION

You warrant that the personal data provided by you is accurate and up to date. Subject to applicable law, you may request access to or correction of your personal data.

 

8. TRANSFERS OF PERSONAL DATA

Your personal data may be transferred to and stored in jurisdictions outside your country of residence where our service providers or infrastructure are located. By engaging with us, you consent to such transfers in accordance with applicable laws.

 

9. DATA SECURITY

We implement appropriate technical and organisational measures to safeguard personal data against unauthorised access, misuse, alteration, or disclosure.

 

10. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

We may retain anonymised data indefinitely for analytical purposes.

 

11. BUSINESS TRANSITIONS

In the event of a merger, acquisition, restructuring, or asset sale, personal data may be transferred as part of the transaction.

 

12. OPT-OUT

If you wish to opt out of marketing communications, you may contact us at [insert email], and we will process your request within a reasonable timeframe.

 

13. UPDATES TO THIS POLICY

We may update this Policy periodically. Updated versions will be made available on our website. Continued use of our Services after such updates constitutes acceptance of the revised Policy.